Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

Your Rights

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, and deletion or restriction in appropriate cases. You may also object to certain processing or withdraw consent where processing relies on consent.

Available rights may vary depending on the nature of the data and applicable law.

How to Make a Request

To exercise a privacy right, send a clear request describing the data or activity concerned and enough information for us to verify it. We may need additional details before acting on the request, and we may decline or limit a request where the law allows.

Requests are handled after reasonable verification of identity and scope.

Data Retention

We keep personal data only for as long as needed for the relevant purpose, including project administration, accounting, customer service, and legal compliance. When data is no longer required, we delete it, anonymise it, or archive it in a limited form where retention is still necessary.

Retention is based on service needs, recordkeeping duties, and dispute handling.

Policy Updates

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We review this policy when our practices or legal obligations change.

Data We Collect

We may collect identification and contact details, project information, garment and material details, fitting preferences, communication records, booking and visit details, payment-related information, and technical data such as device and usage information. For remodelling and upcycling projects, we may also process images or descriptions of garments, measurements, and notes about condition, construction, and requested changes.

The categories collected depend on the service requested and the way the website is used.

How We Collect Data

We collect personal data from project inquiries, consultation messages, workshop visits, fitting sessions, and collection arrangements. We also receive information from contact forms, email, phone calls, and payment or booking records, and we may generate internal notes from assessments, quotes, approvals, and service progress.

Some information is provided directly, while other information is created during booking, consultation, and website use.

Cookie Types

The site may use essential cookies for page operation and security, preference cookies to remember settings, and analytics cookies to understand general site use. Where third-party tools are used, they are limited to operational support and do not change the purpose of the policy.

Cookie use is limited to standard website functions and basic analytics where enabled.

Cookie Controls

We use cookie and similar technology controls that may allow the site to remember session state, basic preferences, and usage patterns. You can usually manage cookies through your browser settings, including blocking or deleting them, but some site features may not function properly if cookies are disabled.

Browser settings and related controls can limit non-essential cookies, subject to site functionality.

How We Use Data

Personal data is used to respond to inquiries, assess garments and materials, prepare quotes, manage approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain business records, improve website performance, and meet legal or operational requirements. We may also use limited data to communicate about service updates, fitting arrangements, or issues affecting an active project.

We process data only for purposes connected to the website and our workshop services.

Service Providers

We may share personal data with service providers that support website hosting, communications, payment processing, recordkeeping, and related operational functions. These parties are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security measures.

Operational recipients are used only where needed to run the service.

Legal Disclosures

We may disclose personal data where required to comply with law, court orders, lawful requests, or regulatory obligations. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of our business, customers, or others.

Legal disclosures are limited to what is necessary in the circumstances.